Privacy Program for privacy certification. HP privacy practices meet the requirements of the Privacy Program and we are proud to display the BBBOnLine Privacy Seal.
HP has also self-certified its privacy practices as consistent with U.S.-E.U. Safe Harbor principles: Notice, Choice, Onward Transfer, Access and Accuracy, Security, and Oversight/Enforcement. More information about the U.S. Department of Commerce Safe Harbor Program can be found at http://www.export.gov/safeharbor/ .
HP is a licensee of the TRUSTe Web Privacy Seal Program. TRUSTe is a worldwide, independent, organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. Because HP wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
. TRUSTe will then serve as a liaison with HP to resolve your concerns.
How HP uses automatic data collection tools:
To serve you better and understand your needs and interests, HP collects, exports, and uses personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. For example, when you order products or services, apply for instant credit, request information, subscribe to marketing or support materials, register yourself or your HP products, enter contests or participate in surveys, or apply for a job at HP, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and email address; financial information such as your credit card number; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data. If you apply for instant credit, we will ask you to provide additional sensitive personal information such as salary, Social Security number and banking information. This information will be used by our financial services providers in determining whether to extend you credit.
If you choose to use a tell-a-friend program on our site, we will ask you for your friend’s e-mail address and automatically send your friend a one-time e-mail inviting your friend to visit the site. HP uses and stores this information only for the purpose of sending this one-time e-mail and to provide tell-a-friend message blocking, where available.
In addition to the information you provide, HP may also collect information during your visit to an HP website through our Automatic Data Collection Tools, which include Web beacons, cookies, embedded Web links, and other commonly used information-gathering tools. These tools collect certain standard information that your browser sends to our website such as your browser type and language, access times, and the address of the website from which you arrived at an HP website. They may also collect information about your Internet Protocol (IP) address, clickstream behavior (i.e. the pages you view, the links you click, and other actions you take in connection with HP websites) and product information. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers use IP addresses to communicate on the Internet, allowing users to browse and shop. HP may also use some of these Automatic Data Collection Tools in connection with certain emails sent from HP and therefore may collect information using these tools when you open the email or click on a link contained in the email. To learn more, read How HP uses automatic data collection tools.
We will give you the opportunity to choose your privacy preferences regarding the communications we send (see Your choices and selecting your privacy preferences).
The testimonials posted on our Web site are only posted with the expressed permission of the individual or company who provided that testimonial.
Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or HP and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases.
HP will not sell, rent or lease your personal information to others except as described in this Statement. HP shares personal information in the following ways:
HP retains service providers and suppliers to deliver complete products, services and customer solutions and to assist HP with marketing and communication initiatives. These providers and suppliers include, for example, credit card processors, providers of customer support and live-help, email service providers, automated data processors, and shipping agents. Suppliers and service providers are required by contract to keep confidential the information received on behalf of HP and may not use it for any purpose other than to carry out the services they are performing for HP.
From time to time, HP participates in marketing initiatives with other companies. As part of these initiatives, certain HP services and marketing communications are delivered at the same time as those from other companies. Some of these services and communications offer you the option to share personal information with both HP and the other companies participating in these initiatives. For example, you may receive marketing communications from HP and other companies or have the opportunity to register online for software products from multiple companies. If you choose to provide personal information only to HP, HP will not share this information with the other companies participating in that marketing initiative. If you choose to provide personal information to the other companies, that personal information will be handled according to the privacy policy of those companies.
HP will require the export of your personal information to other HP-owned business entities in the US and Worldwide in accordance with this Statement to satisfy your request. Such export is a requirement of providing the information to HP.
Except as described in this Statement, HP will not share the personal information you provide to HP with non-HP third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) help prevent fraud or to enforce or protect the rights and properties of HP or its subsidiaries; or (iv) protect the personal safety of HP employees and third parties on HP property.
Circumstances may arise where, whether for strategic or other business reasons, HP decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is HP’s practice to seek appropriate protection for information in these types of transactions.
You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices as the primary purpose of these communications is not promotional in nature.
The email communications that you receive from HP will be provided in accordance with this statement. Some email communications may utilize automatic data collection tools. To learn more, read How HP uses automatic data collection tools.
Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:
Please be aware that when you opt out of receiving certain subscription communications, it may affect the services you have chosen to receive from HP where accepting the communications is a condition of receiving the services.
You will often be able to use
HP Passport to indicate whether you want to receive general communications from HP. HP Passport is a single-login service that lets you register with HP Passport-enabled websites using a single-user identifier and password of your choice. HP Passport uses cookies to store your basic personal information so you don't have to retype it when you return to one of HP's many websites in the future. HP Passport also allows you to set your privacy preferences. Your preferences will apply across HP websites, email, and other communication vehicles that use HP Passport.
If you are unable to use HP Passport, you may opt out of receiving these general communications by using one of the following methods:
HP strives to keep your personal information accurately recorded. We have implemented technology, management processes and policies to help maintain data accuracy. HP provides individuals with reasonable access to personal information that they provided to HP and the reasonable ability to review and correct it or ask for anonymization, blockage, or deletion, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data. To view and change the personal information that you directly provided to HP you can return to the Web page where you originally submitted your data and follow the instructions on that Web page, use HP Passport where enabled, or contact the HP Privacy Office.
When collecting or transferring sensitive information such as credit card information we use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities which have limited access. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Credit card numbers are used only for processing payments and are not used for other purposes. As part of real-time payment processing, HP subscribes to a fraud management service. This service gives you and HP an extra level of security to guard against credit card fraud and to protect your financial data.
If we change our privacy statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our statement, we may also notify you by other means, such as sending an email or posting a notice on our home page.
We value your opinions. If you have comments or questions about our privacy statement, please send them to the HP Privacy Office or write to us at the following address:
Canada, Latin America, and United States:
HP Privacy Mailbox
11445 Compaq Center Drive W.
MS 040307
Houston, Texas 77070
USA
Europe, Middle East, and Africa:
EMEA Privacy Office
Hewlett Packard
MS 250
1 Avenue du Canada
HP Les Ulis -91947 – France
Asia-Pacific and Japan:
HP APJ Privacy Office
Hewlett Packard
PO Box 384
Concord West, NSW 2138
Australia
Rev. March 2008
